You have the option to accept or reject special requests based on their feasibility. To do this, it's quite simple:

• Reject a special request: Click on the "Process" button, then "Reject." A comment is required when rejecting a special request.
• Accept a special request: Click on "Process," then "Accept," so that the markers on the plan disappear and you can proceed. You just need to make the necessary changes to the plan to match the buyer's request. You can add a comment before accepting the request, but this is optional.